1. Who We Are
Finvtage Group and VOYEX are business identities / brands operated by Finvtage Access LLC. VOYEX is a registered fictitious name / DBA of Finvtage Access LLC and is not a separate legal entity.
Contact: support@finvtagegroup.com
2. Information We Collect
Information you submit
When you contact us or inquire about services, we may collect your name, business name, email address, phone number, service interest, message content and any other information you choose to provide.
Business and client information
If you engage our services, we may process business records, operational information, bookkeeping-related data, invoices, administrative documents and communications needed to perform the agreed services.
Billing information
We may receive billing-related details needed to issue invoices and confirm payments. Payment card information may be processed by third-party payment processors such as Stripe. Finvtage Access LLC does not intentionally store full payment card numbers and may not directly receive or store complete payment card credentials.
Website information
We may automatically collect limited technical information such as browser type, device information, approximate location derived from IP address, pages visited and referral source, depending on your cookie preferences and the tools actually configured on the site.
3. How We Use Information
We use information to:
- respond to inquiries and provide customer support;
- evaluate service fit and prepare proposals;
- perform contracted bookkeeping, administrative and back-office services;
- process payments and maintain business records;
- communicate about engagements and service updates;
- operate, secure and improve our website; and
- comply with legal and contractual obligations.
4. Cookies and Analytics
We use essential cookies to operate the website. Optional analytics and functional cookies are used only with consent if those tools are implemented. See our Cookie Policy for details.
We do not claim the use of analytics or marketing trackers that are not actually implemented.
5. How We Share Information
We may share information with:
- service providers who help us operate our business (for example, hosting, email, payment processing);
- professional advisers where reasonably necessary; and
- authorities when required by law or to protect legal rights.
We do not sell personal information. Payment processors such as Stripe process payment data according to their own terms and privacy notices.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal, tax and accounting requirements. Retention periods vary based on the nature of the information and the engagement.
7. Data Security
We take reasonable administrative, technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We do not claim security certifications that we do not hold.
8. Children’s Privacy
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.
9. U.S. State Privacy Rights
Depending on your state of residence, you may have rights to request access, correction, deletion or information about certain data practices. To submit a request, email support@finvtagegroup.com. We may need to verify your identity before responding.
10. International Visitors and GDPR
If you access our website from outside the United States, your information may be processed in the United States. Where GDPR or similar laws apply, eligible individuals may have additional rights described on our Privacy & Data Rights page.
We do not claim GDPR certification.
11. Data Deletion and Contact Requests
To request access, correction, deletion or other applicable data rights, contact support@finvtagegroup.com with sufficient detail for us to locate your information and verify your request.
12. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page.
13. Contact
Privacy questions may be sent to support@finvtagegroup.com.